Job Description

Manage guest check-in and check-out processes efficiently.
Handle guest enquiries, requests, and complaints professionally.
Maintain accurate records of reservations, guest details, and room status.
Coordinate with housekeeping, F&B, and other departments for smooth operations.
Handle bookings, reservations, billing, and basic front-office documentation.
Ensure excellent guest service and maintain professional communication.
Assist in managing wedding, functions, and other events held at the resort.
Be flexible with working hours and stay overnight during weddings/functions whenever required.
Maintain the overall standards and discipline of the front office department.

Responsibilities

4–5 years of relevant experience in a hotel/resort front office role.
Hotel Management qualification will be preferred.
Good communication and interpersonal skills.
Strong guest-handling and problem-solving abilities.
Presentable, professional, and service-oriented.
Willingness to work flexible hours during events and functions.

Qualifications / Skills

• 4–5 Years in Hotel/Resort Front Office Operations